Unable to log into app without wifi/data connection

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4 comments

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    Ashli Baldwin

    Brad,

    I'm sorry you had trouble using the app. A few notes:

    1. It isn't possible to login to the app while outside of cellular or WiFi because it requires a connection to the server to do so.

    2. You shouldn't have been logged out of the app, however. Do you think that you logged out manually, or that this was a bug in the app?

    3. Basically what should happen is, once you're logged into the app, you'll stay logged in and you're able to use your maps whenever and wherever.

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    brad.larson.mhus

    Somewhat of an inconvenient feature for an app that is intended to be used in the back country. Why can't credentials be cached (encrypted mode) and validated similar to what "active directory" does? 

    I had turned the device OFF while traveling to the location.  When I went to turn it back on to use Gaia it I was already out of cell phone range. That is when I found I could not get into the app.

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    Ashli Baldwin

    Hi Brad,

    Your credentials should be kept.

    It sounds like you somehow got logged out of the app before heading into the backcountry.

    If you think this is a bug in the app, please click Submit a Request above to send a bug report to the support team.

    Sorry again for the trouble!

    Just make sure you are logged in before heading out next time and you should be all set.

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    kodak45

    I had a similar situation in Wyoming in September- but I was in cell phone coverage in Marbleton and could not open GAIA except for my stored map back in Washington.  It kept saying my log on was incorrect.

    Very frustrating watching another hunter with On X working well.

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