Premium members can now schedule a phone call with customer support. Here's how:
This is a limited feature while we test its impact on our Support team. It's only available in the iPhone app for Premium members at the moment.
- iPhone or iPad
- Gaia GPS v2020.13 or newer
- Premium Membership
To schedule a Callback:
1. Open Gaia GPS > Settings > Help > Request a Callback
2. Fill out the form
- Choose a topic - select a category that best represents your issue
- Describe your issue- give us a few sentences about what you're experiencing
- Send device logs - include your device logs with your request. These are helpful for Support.
- Screenshots - add any screenshots that may help Support understand the issue
- Email - the email you use to log into the app
3. Schedule a time
- Select a day on the calendar
- Select a time slot
- Confirm your name, email, and phone number
- You're all set!
One of our Support Agents will call you at your requested time. Thanks!