Can I request a Callback from Gaia GPS Support?

Premium members can now schedule a phone call with customer support. Here's how: 

This is a limited feature while we test its impact on our Support team. It's only available in the iPhone app for Premium members at the moment.

Requirements:

• iPhone or iPad
• Gaia GPS v2020.13
• Premium Membership

To schedule a Callback:

2. Fill out the form

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1. Choose a topic -  select a category that best represents your issue
2. Describe your issue- give us a few sentences about what you're experiencing
3. Send device logs - include your device logs with your request. These are helpful for Support.
4. Screenshots - add any screenshots that may help Support understand the issue
5. Email - the email you use to log into the app

3. Schedule a time

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1. Select a day on the calendar
   
2. Select a time slot
3. Confirm your name, email, and phone number
   
4. You're all set!

One of our Support Agents will call you at your requested time. Thanks!​