Premium members can now schedule a phone call with customer support.
To schedule a Callback:
1. Open Gaia GPS and tap Settings > Help > Request a Callback
2. Fill out the form
- Choose a topic - Select a category that best represents your issue.
- Describe your issue - Give us a few sentences about what you're experiencing.
- Send device logs - Include your device logs with your request. These are helpful for Support.
- Screenshots - Add any screenshots that may help Support understand the issue.
- Email - Include the email you use to log into the app.
Tapping "Request a Callback" will open your browser and take you to Calendly to schedule a time.
3. Schedule a time
- Select a day on the calendar.
- Select a time slot.
- Confirm your name, email, and phone number.
- You're all set!
One of our Support Agents will call you at your requested time. Thanks!