Get a Refund for a Subscription

This article will show you how to get a refund for a subscription purchased through the Apple App Store, the Google Play Store, or the Gaia GPS website.

Apple

Apple does not allow us to give you a refund directly. You can request a refund directly from the App Store by following the steps listed here.

To get a refund, you will need a valid reason for the request like you bought a Membership by accident or the app doesn’t do what you need it to. You have 90 days to dispute a charge with Apple. Typically, they take a day or two to process and you might need to contact Apple support to verify the reason for the request.

Note: If you have any trouble refunding with Apple, contact us through the Submit a Request link at the bottom of the screen.

Get a Refund:

1. Go to Apple’s Problem reports Page: http://reportaproblem.apple.com/
2. Login with your Apple ID
3. From the "What can we help you with?" drop-down box, select "Request a refund"
4. From the "Tell us more" drop down, select a reason
5. Select Gaia GPS and click submit.  If the message says none of your purchases are eligible for a refund, contact us directly through the Help button at the bottom of the screen.
6. Refunding the app does not automatically cancel your subscription. You can cancel your subscription by following these steps: https://support.apple.com/en-us/HT202039

Google

1. Cancel your current subscription through Google so it will not auto-renew: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en

2. Request a refund with these steps:

https://support.google.com/googleplay/answer/2479637?hl=en 

If you have any trouble getting a refund through Google, contact us through the Submit a Request link at the bottom of the screen. 

Gaia GPS Website

To get a refund for a subscription purchased on gaiagps.com, contact us through the chat button in the bottom right corner of this page.