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    I have a first gen iPad running IOS 5.1.1 and Gaia v8.1. It will not sync data. I am connected to wifi. When I click on last sync, the iPad spins for about 1 second then stops. No update. I put the app on my phone and it syncs no problem.

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    Ashli Baldwin

    Hi Mike,

    Those versions are no longer supported. If you have a device with iOS 9 or newer, please click Submit a Request above, and someone from the support team will help you get set up with a newer version. 

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    How long should it take to sync? I'm getting an infinite "in progress" spinning prompt under Last Sync on my iPhone and I can't see a way to stop and re-start the sync process.

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    I'm sorry there was an issue syncing your device and I noticed you also sent an email. I'll follow up there with more information to troubleshoot this.

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