To report bugs, log in to the Help Center, and click 'Submit a request' to send an inquiry to the support team.
The best bug reports include this information:
- Step-by-step instructions to reproduce the bug in the simplest possible way, starting with "open the app."
- Tell us what device (iPhone/iPad/iPod) you are using.
- If you can, tell us what version of iOS you are on, and what generation your device is.
- If the app crashes, send your activity logs from the bottom of the settings menu
Send A Screenshot
For certain issues, it may be helpful to send a screenshot.
From Apple - Take a screenshot on your iPhone
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- The screen will flash.
- Find screenshots here: Photos > Albums > Screenshots
- Include screenshot in your email to support@gaiagps.com
Comments
9 comments
Having so much trouble with Gaia. Sometimes it will not function, no matter what I do, including restarting the phone. Sometimes it won't recognize my paid subscription. Can someone help? Thank you.
@ellafrank
I'm sorry you are having an issue with the app. It looks like you also sent an email, I went ahead and responded to your email with more information to help resolve this.
About half the time I use the App it shuts itself off right after I start a track or check an ongoing track and put the IPhone 5s back on standby. I've tried it many different ways, leave the application and go back to the main menu then standby, leave the application on and put in standby. It used to happen about 30% of the time and seems to be getting worse. It's very frustrating to do a two hour bike or ski then see that you were not recording.
@tonyhoch
I'm sorry you are having an issue recording a track. Can you send the activity logs for Gaia GPS so we can take a closer? Please open Gaia GPS > Settings > Other > Send Logs and one of us will get back with you shortly.
Hello. I was promised 1 free month of Gaia Premium if I had completed the survey. Which i did. I followed the link to get my one month subscription and the link just took me to the home page. I really want to buy the full membership. But not until i try it out. Can you help me? Ty
@heyarnold223
Thanks for completing the survey and I'm sorry there was an issue with the promo link. I noticed you also sent an email and it looks like my co-worker Robyn has followed up with you there.
had trouble because some buttons were not showing, so I re-installed Gaia GPS. Restored purchases. But found out that the only overlay I use for hiking all the time OpenHikingMap HD was missing.
I can't figure out what's going on and more important how to het this map back again!
pls HELP
@theoduijkers
The OpenHikingMap HD layer has been renamed to Outdoors at the request of the publisher and I'm sorry for the confusion.
The Outdoors layer can be found within the Topo Maps section of the Layers menu.
TNX!
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