Free vs. Membership vs. Premium Membership

Follow

Comments

62 comments

  • Avatar
    Nathan

    @VarunV.Sadavarte
    I'm sorry you are unable to download an offline map. I noticed you also submitted a request directly and I have followed up with you there.

  • Avatar
    PhyllisRogers

    i originally paid $19.99 for Gaia GPS. I now paid the $29 for premium and on Gaiagps.com it says I have a premium membership, but my app still show me having a regular membership. I thought maybe I had to login again so tried that. Get the msg that I can't log in for an unknown reason. The same email and password works on gaiagps.com. How do I get premium working on my app? Do I get any credit for my original $19.99 purchase.

  • Avatar
    Robyn

    Hi @tvrice,
    I'm sorry for the trouble - it appears there is a bug affecting the contour lines being displayed in China on Gaia Topo.
    I sent you an email directly with a workaround for this and some alternate map sources you can use.

  • Avatar
    kfolken

    I bought the premium membership the other day hoping to get the offline maps feature on my iWatch 4 for some hiking. The watch Gaia app just always shows “disconnected” even though other iWatch apps are able to show their data. Not sure what else to try

  • Avatar
    PhyllisRogers

    Thank you for getting back to me. I feel a bit sheepish but I figured out the problem. I had turned cellular off to save data. When I turned it back on my app recognized that I was now a premium Member. So it is working correctly

  • Avatar
    DJ

    I bought my Gaia App in 2016 from Apple's store for $19.99.  I thought I was buying the full package.  I'm on tonight for the first time in quite a while (been using app offline) to download some new maps and it looks like now I need a subscription for full package?  I thought I bought full access with my initial app purchase.

    Please clarify......

    Thanks for your help

  • Avatar
    Nathan

    @justin.a.carroll
    I've responded via email, please check your inbox for more information on switching to a Premium Membership.

  • Avatar
    Nathan

    @richpither
    You can unfollow this article and stop receiving new comments notifications by scrolling to the top of the article and clicking the “Unfollow” option.

  • Avatar
    Ashli Baldwin

    Hi,

    No - the Gaia GPS app is free to download on iOS. Look for the app icon with the gold border. We also offer a free two-year Membership if you purchased Gaia GPS Classic in the past. I'll send you an email to get that setup.

  • Avatar
    davidebruce

    Greetings,

         I have the classic on my ipad (v 10.9.13) with offline maps and v 7.0.3 on my android.  Purchased April 9, 2016. 

         I want to upgrade to Premium, and your site indicates that if you download the new Gaia GPS, you'll get a free 2 year Membership for purchasing Classic.  I also understand I will able to use the one new ap on both my ios and Android devices.

         Can you please set me up to do this?  Thanks and best wishes, David

  • Avatar
    Robyn

    @Hondo
    Thanks for posting.
    Please click Submit Response above and we can make sure your account is set up correctly.

    Original users who purchased Gaia GPS are grandfathered into a lifetime Legacy Membership. A Legacy Membership lets you:
    - Download maps for offline use
    - Access same base maps as before

    A Gaia GPS Membership lets you:
    - Download maps for offline use
    - Access over 50 base maps (including MapBox sources which were a premium map sources in the classic version of Gaia GPS)
    - Print maps off gaiagps.com

    A Premium Membership lets you:
    - Access all Gaia GPS Member features
    - Unlock the full Gaia GPS maps catalog, with over 250 maps and overlays
    - Layer maps and overlays to create custom maps

  • Avatar
    Nathan

    @Bill2435
    Since your membership purchase was for the same level as the free trial, the Gaia GPS Membership you purchased will be stacked onto your free trial and will not be activated until your trial expires. Sorry for the confusion.


    @hollartrees
    If you purchased the Premium Membership in the app, please follow these steps to restore it:

    If the Premium Membership was purchased through gaiagps.com, please click “Submit a Request” above and include a copy of your receipt.


    @marg79928
    Thanks for trying Gaia GPS, I'm sorry the app isn't going to work for you.

    Since your membership is through iTunes, please follow these steps to request a refund: Refunding App Store Subscriptions.

  • Avatar
    Bill2435

    Since I have been a long time user, when I loaded Gaiagps on my new iPhone I received a year or two of the new program free. A day later (this morning) I opted for yearly membership (19.95) but when I go to manage subscription, I only see the free time and do not see "membership" status. 

  • Avatar
    Nathan

    @gaia
    Thanks for the details on your past membership. I saw you also sent us an email and I will follow up with you there shortly.

  • Avatar
    BC Forestry

    How many devices can I use with a membership?

  • Avatar
    Stormjenkins

    I paid for continuing my subscription on August 12 in the play store.  When I login to the app it does not give me premium options.  When I login to the desktop site it says my subscription is not active.  I paid 39.99 for this app, what is going on?

  • Avatar
    Ashli Baldwin

    Phillys,

     

    I'm sorry for the trouble. I saw that you sent us a voicemail, and Nathan is investigating your account. He'll be in touch as soon as he has an update!

  • Avatar
    Ashli Baldwin

    Hi Storm,

    Sorry you had trouble with your subscription. I opened a support ticket on your behalf and someone will be in contact shortly. 

  • Avatar
    Ashli Baldwin

    Hi David,

    When you download the new app on iOS, it will automatically give you a free 2-year Membership.

    The 2-years are at the standard Member level, so if you'd like to upgrade to Premium, you can do that here: http://www.gaiagps.com/premium/

    You'll be able to use the same membership on all of your devices too by logging into your account.

  • Avatar
    9ccjtn

    Hi I purchased the classic version for android and now I have switched to an iPhone. Do I have to purchase the classic version of the app again to download it?

  • Avatar
    tjm1com

    How to cancel membership.  I am willing to pay the premium change to get some maps for a hiking trip to France.  But "auto-renew" that can not be cancelled except on one day before it expires is totally unacceptable.   Is there a workaround?

     

  • Avatar
    JairoPieros

    Looking for details on life premium membership cost

  • Avatar
    Ashli Baldwin

    Hi snc,

    You bought Gaia GPS Classic and you don't need a standard Membership to use that. Here's a quick rundown of the New app vs Legacy apps: https://help.gaiagps.com/hc/en-us/articles/115009727388-Gaia-GPS-on-iOS-New-vs-Legacy-Apps

    If you download the new Gaia GPS, you'll get a free 2 year Membership for purchasing Classic. 

    Let me know if you have any questions!

     

  • Avatar
    PeterMears

    I originally bought the app outright but have been getting told by the app more and more often that I cant use map layers etc, and now I am having no luck at all and being constantly asked to sign in, and told I am not a member etc...

    This is really bad... I am trekking the entire coast of the UK for charity and have been using the app to keep people updated with progress... Over a year and two months in to the challenge, this could be a disaster for the thousands of people following the fundraiser, and me too...

    Please help

  • Avatar
    bellyofthewhale

    1st -- I don't understand how anyone on this thread knows pricing ... I can't find pricing anywhere. (Nice job folks!)

    2nd-- the Pro membership is not even discussed with other membership forms.

    3rd -- on my subscription page of my account, it won't tell me what I am being charged annually for my subscription.

    Gaia is undoubtedly my favorite and most used app on my phone -- GRACIAS -- but this is seemingly unethical monitary stealth -- I have been looking to see how much I pay you for over fifteen minutes.  This is unnecessary and concerning.

  • Avatar
    Ashli Baldwin

    Hi hikeqc,

     

    I'm sorry for the confusion. I've opened a support ticket on your behalf, and someone will send you more information!

  • Avatar
    heathhoskins

    I too purchased the older bundle for 19.99 and now realize the premium is the way to go. Can I get a refund on the original 19.99?

    Thanks,

    Heath

  • Avatar
    tvrice

    Hi, I'm trying out the free version of GaiaGPS at the moment, but I'm disappointed to see that in China the GaiaTopo doesn't appear to be a topographical map - it's just the basic grid with basic features showing on the map. Is there something I can do to have topo data show up? Is this something just not available in GaiaTopo? Is there a way to check that the maps available with the premium membership have topo data for China? Thanks for your help.

  • Avatar
    Bryan Clark

    I love this app and use it daily (literally!). Am a member until 2024. 

    I just purchased premium.  So it looks like I was charged $29.99 on top of the normal membership?  So no reduced price for those already members, correct? Just checking.... 

  • Avatar
    anderock1966

    Thx for the call.  Understand now that Gaia Premium replaced Gaia Pro.  And thx for straightening me out on billing, my fault there. Love your product.

Article is closed for comments.