Free vs. Membership vs. Premium Membership

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  • Avatar
    davidebruce

    Greetings,

         I have the classic on my ipad (v 10.9.13) with offline maps and v 7.0.3 on my android.  Purchased April 9, 2016. 

         I want to upgrade to Premium, and your site indicates that if you download the new Gaia GPS, you'll get a free 2 year Membership for purchasing Classic.  I also understand I will able to use the one new ap on both my ios and Android devices.

         Can you please set me up to do this?  Thanks and best wishes, David

  • Avatar
    Ashli Baldwin

    Hi David,

    When you download the new app on iOS, it will automatically give you a free 2-year Membership.

    The 2-years are at the standard Member level, so if you'd like to upgrade to Premium, you can do that here: http://www.gaiagps.com/premium/

    You'll be able to use the same membership on all of your devices too by logging into your account.

  • Avatar
    richpither

    CANCEL comment. I see answer above

    Hello: I am thinking of buying a membership so I can use satellite imagery offline on my iPad / iPhone coupled with Garmin Glo. Would I be able to use one membership on both devices?

    thanks

  • Avatar
    JairoPieros

    Looking for details on life premium membership cost

  • Avatar
    Nathan

    @JairoPieros
    We do not offer a lifetime Premium Membership option, but you can sign up for a 5-year Premium Membership here:

  • Avatar
    richpither

    How do I unsubscribe from email notices?  Thanks

  • Avatar
    Nathan

    @richpither
    You can unfollow this article and stop receiving new comments notifications by scrolling to the top of the article and clicking the “Unfollow” option.

  • Avatar
    VarunV.Sadavarte

    I bought the app in Oct-2017. Now I can't download the map. When i bought I was told I was making one time payment to use app forever. Now it's not even one year complete. I am climbing tomorrow and  now I realized I can't download map. This sucks.

  • Avatar
    Nathan

    @VarunV.Sadavarte
    I'm sorry you are unable to download an offline map. I noticed you also submitted a request directly and I have followed up with you there.

  • Avatar
    tjm1com

    How to cancel membership.  I am willing to pay the premium change to get some maps for a hiking trip to France.  But "auto-renew" that can not be cancelled except on one day before it expires is totally unacceptable.   Is there a workaround?

     

  • Avatar
    PeterMears

    I originally bought the app outright but have been getting told by the app more and more often that I cant use map layers etc, and now I am having no luck at all and being constantly asked to sign in, and told I am not a member etc...

    This is really bad... I am trekking the entire coast of the UK for charity and have been using the app to keep people updated with progress... Over a year and two months in to the challenge, this could be a disaster for the thousands of people following the fundraiser, and me too...

    Please help

  • Avatar
    Nathan

    @PeterMears
    I'm sorry you had trouble using the new app. Since you purchased Gaia GPS in the past, you should have received a free Membership. I've sent you an email with more information about correcting that.

  • Avatar
    gaia

    Hi,


    I purchased a subscription for 9.99/yr when I first downloaded the App.  At the time I was using an iPhone.   After a few months I switched over to Android, and my service including downloadable maps transferred to my new phone just fine.

    But now, it has come time to renew.  Map download stopped working, and I have received notices that billing for the 9.99 renewal has failed on the Apple store.  Apple store had an old credit card on file, since I now use Android, that's why billing failed.  Nonetheless, I updated the credit card on file, but can still not download maps after waiting several days for the re-billing to go through. 

    How can I continue service on the 9.99/yr plan I signed up for?  I considered just signing up afresh on the Google Android store, but that says 19.99/yr and I don't want to double the price of my subscription. 

  • Avatar
    Nathan

    @gaia
    Thanks for the details on your past membership. I saw you also sent us an email and I will follow up with you there shortly.

  • Avatar
    Bill2435

    Since I have been a long time user, when I loaded Gaiagps on my new iPhone I received a year or two of the new program free. A day later (this morning) I opted for yearly membership (19.95) but when I go to manage subscription, I only see the free time and do not see "membership" status. 

  • Avatar
    hollartrees

    I purchased the Premium and paid the $40.00. I cannot access what I thought was premium privileges. Map overlays are restricted. Help please

  • Avatar
    marg79928

    As soon as I purchased the$19.99 membership, I realized it wasn't going to work for what I needed it for with work. How do I go about getting a refund. Any help would be greatly appreciated

  • Avatar
    Nathan

    @Bill2435
    Since your membership purchase was for the same level as the free trial, the Gaia GPS Membership you purchased will be stacked onto your free trial and will not be activated until your trial expires. Sorry for the confusion.


    @hollartrees
    If you purchased the Premium Membership in the app, please follow these steps to restore it:

    If the Premium Membership was purchased through gaiagps.com, please click “Submit a Request” above and include a copy of your receipt.


    @marg79928
    Thanks for trying Gaia GPS, I'm sorry the app isn't going to work for you.

    Since your membership is through iTunes, please follow these steps to request a refund: Refunding App Store Subscriptions.

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