App freezes immediately when opened.

Glen

05 July 2022 21:04

I am on an iphone 11 pro.  I have been using Gaia GPS for around 5 years as a professional guide, and haven't had any problems.  Unfortunately today I opened the App and noticed it was updating downloaded maps (maps I had downloaded previously for offline use).  The App was unable to download the old maps completely after 6 hours, and the little spinning wheel that appears in the upper left of the screen when the App is updating is constantly spinning.  The App is slow, freezes, and I am not able to zoom-in/out or use any functions (such as download new maps).  I have quit the App, turned on/off my phone, and changed the map downloads auto-resume function off.  Unfortunately the problem persists.  Any suggestions?     

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  Walt Knapp

  05 July 2022 23:30

  Updating could take as long as the original download time.
  So 6 hours may not be enough, check storage amount listed by Gaia & iPhone.
  Look in download status and in the saved list resume download of one item at
  a time in the order of download status. Gaia can try to do too many at once.
  Freezing is probably a symptom of the overload and if left running long
  enough will eventually resume working, but it could be days.
  Anyway that has been my experience with my iPhone 13 pro & iPad Pro.

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  brelliott

  23 January 2023 00:55

  i was trying to open Gaia on my Ipad and it was just quitting and not opening. I looked and there was an update for the Ipad so I installed the update and then it opened Gaia with no problems. Hope this helps;)

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