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Apple Watch Track not recorded

rolandstebler

Using the latest Gaia App on Apple Watch OS 8.1 on an AppleWatch3. Gaia on the Apple Watch abandons the recording of tracks randomly, so it’s totally unreliable. Can happen after a half an hour or after 1 hour or later. Everything is lost. You need to fix this asap - you can’t advertise having a standalone WatchOs App with track recording when it’s not working at all.  

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Comments

5 comments

Date Votes
  • Jim

    @rolandstebler
     
    Sorry for the trouble.  This could potentially be caused by having too many other Watch apps open.  Here's how to close other apps: https://www.lifewire.com/close-apps-on-apple-watch-4174552 
     
    If this continues to happen, please contact Support here and we can help troubleshoot.

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  • john

    Yeah, I’ve had the same problem, and all due respect, but it’s insulting to be told this is a result of applications running in the background. This is the same excuse You (Gaia) have been giving for two years. The simple fact is that the track recording feature does not work properly or in any way reliably. To advertise otherwise (as you do by not offering explicit warnings that track recording is an experimental feature) is simply dishonest. You all can do better. If not, time to look elsewhere in spending my subscription dollars and recommendations for outdoor apps to my readers.

    1
  • bcloetta

    Absolutely have had the same problem. I bought the latest and "greatest" Apple watch for other reasons too, but also so that I could use it with Gaia (the older one would no longer work with Gaia). BUT, not only did my track recording stop randomly both times I tried it, the battery was DRAINED after 8 hours--not very useful.

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  • s.moriarty

    I have to agree with other responses here. I bought an Apple Watch specifically to have a trail map to check without having to pull out my phone; and switched from an AllTrails subscription to Gaia cause I heard really good things. I did lots of research to make sure they were comparable, but very quickly noticed this problem of the app failing in the middle of my hike. I’m honestly pretty upset to now find out this is a known issue! I made product and service choices specifically for this feature, and now I learn it’s a known defect for at least the last year?? AND that Gaia’s solution is “you have too many apps open.” When I’m hiking, I close every app except this one, so try again.

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  • Bill Westervelt

    I have a brand new Apple Watch ultra and am having the same problem. This is really unacceptable.

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