added GPX file on website to my Saved folder, but sync'ing on app shows nothing
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Hi all.. I just joined installed the app, created my account, all good.
After that, I logged in to the website, and there, I uploaded a GPX file. It shows ok on the web.
However, on the app, I go to Saved, sync, and nothing.
Please help!
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Hi there,
Sorry for the trouble syncing. There are a couple of things you can try in order to resolve this:
First, try manually toggling a sync on the web interface:
• Click on your profile image in the top right corner of the main map to open the dropdown menu, then select Routes.
• Next, select the Route from the list and then click Toggle Sync.
• When you click Toggle Sync, you'll see the Sync status of that Route change from On to Off.
• Click Toggle Sync one more time to set the Sync status back to On. When you're finished, it should look like the screenshot below.
After that, I would suggest manually syncing your Android device by following these steps: Backup, Sync, and Transfer Your Data
If you continue to have any issues, please contact Support here.0
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