Membership not transferring

18 March 2019 22:58

I purchased my Gaia Premium membership on my computer but can't see it when I log in with my Android device using the app?

Comments

3 comments

Robyn

20 March 2019 16:44
Hi Conrad, I'm sorry you are having trouble accessing your membership.

It looks like you may have two accounts using the same email address - I sent you an email to get this straightened out.
0
dobson.k

21 March 2019 15:34
I may have the same problem. I tried to update my free account to basic. I popup said it was unavailable. I then saw directions to go to Gaiagps.com to check subscription. That is where I signed up. Will I lose all my data on the free account?
0
Robyn

25 March 2019 17:51 Edited
@dobson.k
I'm sorry you are having trouble upgrading. I checked your account and it does not look like a purchase was processed.

Can you double check your credit card statement to confirm this?

When you upgrade, your data saved to your account will not be affected. I recommend checking you are connected to WiFi, then head to https://gaiagps.com/web_discounts/ to purchase a membership.

Please click Submit Request above if you have any trouble with that.
0

Please sign in to leave a comment.