Undelete a track that got deleted from cellphone

Answered

rkuglin911

13 September 2018 15:11

I accidently deleted a track on my cell phone and cant pull up a track from the cloud, so can I get it back some how?

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  StephaneTLuchini

  18 September 2018 02:39

  I have this same question.  I had just finished recording a track and somehow I deleted it just in the handling of the phone.  

  This is an important issue, as I had just arrived back at Incident Base on a Search and Rescue mission and was going to share the track of a sector we just searched.  Somehow, with the screen on, but not looking at it, I must have touched something on the screen and when I did look at the screen, my track was gone.

  If there is no way to recover it, at least may I suggest you add some kind of feature so that cancelling recording or deleting a recorded track must be confirmed?

  Of course, I don't know if this is what happened.  Perhaps it was a bug that you are aware of and fixing.  In any case, it'd be nice to get a response from the developers or support on this.

  Thanks.

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  dmcjr23504

  29 October 2018 00:26

  Similar problem. Deleted from website and then it deleted from iOS. Is there a recycle bin?

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  Robyn

  14 May 2019 19:00

  Hi there, 
  
  There isn't a recycling bin for deleted data on the website. When tracks (or any other data) are deleted from the website, this permanently deletes it and unfortunately, we are not able to recover these files. 
  
  If a track is backed up on gaiagps.com, when it is deleted from the app, it will be archived on the website. 
  
  Check out these articles to learn more about deleting data on Android or iOS.
  
  If you have any questions, send support an email at support@gaiagps.com - we are happy to help.

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