Skip to main content

Nat Geo Maps Slow

Answered
Mad Garden Gnome

Last summer, and presently, Nat Geo maps are slow to load and do not load completely on an Android Tablet.  All other map types load in a timely manner and display clearly.  Different areas between last summer and today are attempting to be viewed and downloaded.  Tablet has sat for 12 hours, with multiple resets, attempting to display Nat Geo maps.  All other maps work satisfactory.  

0

Comments

4 comments

Date Votes
  • Kristin McLane

    Hi @Mad Garden Gnome,

    Sorry for the trouble viewing the Trails Illustrated map.

    Please try the following:

    1. Clear cache: open the app > tap Settings > tap Storage > tap "Clear Cache" > confirm. Now, tap "Map" to view the main map again.

    2. If you are viewing a Saved Map, try deleting then re-downloading the map:
      • Tap Saved > tap down arrow for the map > tap "delete" and confirm
      • View main map > tap + > tap "download maps" > tap "save"

    3. If still unable to load the map, please try the following steps:


    If it is still not displaying, please contact support so we can troubleshoot further.

    1
  • Mad Garden Gnome

    Hello There

    Thank you for the guidance.  I followed your instructions to no avail.  I have performed an uninstall / install and now when I attempt to login to access my subscribed maps, the sign in progress loop just spins.  I can access GM with no sign in and the free maps work fine.  I will try another uninstall / install.

    Thank You Again

    Ryan

    0
  • Mad Garden Gnome

    After two installations, the program appears to be working as advertised.  Odd, but I've rarely had issues with the program and like it very much.

    0
  • Melanie

    @Mad Garden Gnome,

    Sorry for your recent trouble with the app.

    If you ever encounter an issue like that again, please contact support so we can troubleshoot further.

    0

Post is closed for comments.

Didn't find what you were looking for?

New post