I bought Gaia for android but still have only acees to the free version

jeanfrancois.fortier

14 January 2018 03:03

hello,

I bought and installed Gaia for Android 2 years ago, everything was working fibe. Then I had to remove it from my phone for few month. Now (today) when I downloaded Gaia again, I was only able to get the free version. I am 7nable to download maps.

How can I reactivate my paid version ?

Thanks,

jean-François

 

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  Ashli Baldwin

  15 January 2018 17:01

  jean-François,

  I'm sorry you had trouble using the app.

  Anyone that paid for the app already will get a free lifetime Membership.

  I've updated your account to have the Membership.

  Please make sure you have the most recent version of Gaia GPS available in the Google Play Store, and then make sure to log into your account (Settings > Account) and everything should work as expected. 

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  TarikWilliamVann

  22 January 2018 04:13

  Hi there, I am also in the same boat, bought it a long time ago. Are you able update my account?

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  Ashli Baldwin

  22 January 2018 18:18

  Hi,

  I updated your account. Sorry for any trouble!

  Please also check to make sure that you've got the most recent app update available. 

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  WildThings

  23 January 2018 01:35

  I have the  same issue

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  ironhorsecattlecompany

  23 January 2018 03:13 Edited

  Just downloaded updated app to new tablet and logged in to account but says I have only the free version. I logged in thru the web page on my laptop and can access features. Tried using restore purchases in settings but did not work.

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  Ashli Baldwin

  23 January 2018 14:31

  @WildThings,

  I checked your account and your Free Membership is active. As long as you have the most recent version of the app installed, you should be able to utilize all of the same features you had before.

  @ironhorsecattlecompany

  I updated your account with the Free Membership.

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