Switched from android to IOS and lost my Gaia GPS Classic

njboals

04 September 2017 02:05

One of the reasons I purchased an iphone today was because everyone said the Gaia GPS classic app runs much better on the iphone (airplane mode).  I paid $19.95 for the app 2 months ago.  I don't know how to get the iphone version of it.  Hopefully I don't have to pay AGAIN.  Thanks.

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  Ashli Baldwin

  06 September 2017 16:50

  Hi,

  You can add the app to multiple devices as long as you're logged in with the same Apple ID you used to purchase the app.

  If you have trouble with that, please let us know.

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  njboals

  07 September 2017 17:00

  Thanks.  I don't know how to add the app to my replacement phone.  When I try to load it from the app store, it wants me to buy it again even when logged in with the original Apple ID.

   

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  Ashli Baldwin

  07 September 2017 17:06

  Hi again,

  No worries, I'll send you an email with instructions to get set up. 

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  njboals

  07 September 2017 17:25

  Yay! It worked!  Thanks so much.

   

   

   

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  boatermark

  28 February 2019 16:54

  Hello, I am have the same issue as above.  I switch to a new phone and now I'm being asked to purchase the app again.

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  Robyn

  05 March 2019 17:13

  @boarermark I'm sorry you are having trouble getting into your account.

  Please click Submit Request above and we can help get this you get set up on your new phone.

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